Q. Where does my order ship from?
A. Pleasant Hope, Missouri, USA.
Q. How long until my order ships?
A. Orders are normally shipped within 24 business hours of being placed. Generally, if you place an order by 1 pm US Central Time, we’ll most likely get it shipped that business day!
Q. How will my order be shipped?
A. We use the United States Postal Service for shipping. Your order will generally be shipped in one of the following ways:
USPS First Class Mail – Avg. 3-5 Business Days for Delivery
USPS Priority Mail – Avg. 3-5 Business Days for Delivery
USPS First Class Mail International – Avg. 9 Business Days for Delivery
USPS Priority Mail International – Avg. 9 Business Days for Delivery
Q. What are your shipping and handling rates?
(Last updated November 2015, please check your shopping cart to verify current rates:)
- Continental US: $8.50 for 1 to 3 items, $12.99 for 4 or more items
- Alaska & Hawaii: $8.50 for 1 to 3 items, $12.99 for 4 to 5 items, $14.99 for 6 or more items
- Canada: $14 for 1 to 3 items, $15 for 4 to 5 items, $18 for 6 or more items
- Other International: $22 for orders up to $20.00, $23.50 for orders from $20 to $100, $25 for orders above $100
Q. How will I know how my package has been shipped?
A. Once your order has been shipped you will receive a confirmation email. This will also give you a tracking number for your package.
Q. Can I choose a shipping method for my package?
A. Currently we do not have the option to choose a preferred shipping method. We go by the weight and destination of your order and how much Shipping and Handling was paid on the order.
Q. What if I need to make a change to my order after it has been placed?
A. We usually ship quickly, so if you need to make a change to an order please contact us as soon as you can!
You can reach us for order changes at: 1 (417) 319-4565. (Please Note: This number is for issues related to your web store order only; see below for our main number.)
Mon-Fri 10am-4pm US Central Standard Time
You can also call outside of those hours and leave a voicemail.
You can also email our shipping department at: email@example.com
For product questions, wholesale orders, seminar information, and Kyani products please call: 1 (417) 467-2124.